Our Guarantee: We want you to be happy with your purchase and so we guarantee the quality and workmanship of every item. If you are not satisfied with your order, for any reason, you may return it to us within 30 days of purchase for a refund or exchange. (See exchange info below) Items that are custom, personalized, or made-to-order cannot be returned or exchanged unless damaged or defective. Shipping and gift wrap charges are not refundable.

Call  us at (757) 615-0394 or email us.

Instructions For All Returns

To return merchandise, please contact our Customer Services department by email and return your merchandise within 30 days of the date printed on your order packing slip.

1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer. All returned items must be in their original packaging and in the condition in which they were received.
2. Write the following address on the package:

Thornberry Group Returns

4701-103 Shore Dr. # 185

Virginia Beach, VA 23455

3. Take the package to the post office or shipping center. *If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.

Please ship using a carrier that provides tracking the US Post Office, FedEx, or UPS. All returned items must be in their original packaging and in the condition in which they were received. *Shipping and gift wrap charges are not refundable unless item is damaged/defective.*

Defective or Damaged Items: Please keep the original shipping container and packing material, this may be required for insurance claims. Please call  us at (757) 615-0394 or email us before sending back the damaged item.

Orders Returned After 30 Days: Orders that were delivered more than 30 days ago may not be eligible for return. Please contact us and we will determine your ability to return your item.

Exchanges: We do not process exchanges. Upon receipt of the merchandise, we will issue a refund via the original form of payment and you must place a new order.

1. Return the item you do not want by contacting our customer service department.
2. Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
3. Once we receive the returned product we will process your refund within 3-7 business days. Once processed, allow additional days for refund to be received by your account. Please check with your financial institution for more information on how refunds are handled by your bank.